Your Top Questions About Tree Services Answered
From quotes and safety practices to council regulations, here’s how we can assist with all your tree care needs.
Sorting out tree removal or any tree services can lead to a lot of questions. If you’ve got queries, we’ve got the answers! We’ve put together a dedicated FAQ page to offer clear insights on pricing, safety protocols, and our team’s expertise. Check out our FAQ guide to learn more about our services and discover why we’re Canberra’s go-to choice for tree care.
The Investment For Removing a Tree
There’s no universal answer… costs vary based on the tree’s size, location, and accessibility.
Interested in the specifics? Check out our blog post on tree removal costs for all the details. If you want a straightforward quote, just get in touch with us—no strings attached, just honest estimates!
Our Tree & Arborist Services
We provide a variety of tree and arborist services, including tree pruning, maintenance, full tree removal, stump grinding, and more. We also offer arborist reports and site clearing!
For a complete list of our tree services, check out this page. If you’re looking for more information on our arborist services, you can find it here.
To schedule a service or request a quote, simply reach out through our website’s contact page, give us a call at 02 6105 9979, or send us an email. We offer free quotes and can typically assess your needs within a few days of your inquiry.
Here’s a Bit More About Us
We cover pretty much all areas in and around Canberra. If there’s work to be done, we’ll be there! We also handle projects in Maitland, Lake Macquarie, Port Stephens, and Central Coast.
Need us on a Saturday or Sunday? No problem! We understand that weekdays can get busy. Just keep in mind that weekend rates might be slightly higher to account for our team’s extra pay.
How do we determine if a tree should go? Our arborists carefully assess the tree’s health, stability, and proximity to buildings or power lines. If it poses a liability, is beyond saving, or interferes with development plans, we’ll recommend removal.
Absolutely! We’re equipped to handle any tree emergency. If you have a tree at risk of falling after a storm, we’re here to tackle the situation as quickly as possible. Our team is ready to protect you and your property in no time!
Getting a Quote & Extra Services
Absolutely! Our quotes are completely free, and there’s no obligation. We hand out free quotes like Oprah hands out free cars—though, sadly, no free cars come with them!
No worries, we can take care of the grindings. They’re usually left to fill the hole, but if you’d prefer us to clear them out, just let us know!
Sometimes, we do have free mulch available! You’re welcome to load up your trailer at our location in Canberra if there’s any on hand. Just a heads-up: while we don’t charge for loading it up, delivery of a truckload will incur a fee.
How We Structure Our Pricing & Discounts
Quoting a tree job isn’t a simple task. Some newer or less experienced companies might miss important factors, adjust prices mid-job, or cut corners on safety. While going with an underqualified or underinsured service may seem cheaper initially, any issues that arise could end up costing you more in the long run. We provide clear, upfront pricing so you won’t face any surprises later on.
We totally understand—everyone loves a good deal! While we want to ensure you’re getting top-notch service from pros who prioritise safety, we can certainly work with you on pricing by adjusting the scope. For example, we could leave behind the wood or mulch or tackle multiple trees at once to help reduce costs.
Absolutely! Cash is always welcome. Just keep in mind that we can’t remove the GST if you pay in cash; we have to keep everything transparent for your protection and ours. Plus, paying taxes is just good karma!
While we don’t generally lower our prices—because we’re committed to maintaining our high level of service—our pricing is fair from the start. However, we do have a soft spot for seniors, those facing tough times, and first-home buyers. Sometimes, that can be reflected in the quotes we provide.
Over the Phone Quotes & Turnaround Time
It really depends on the quality of the photo. If you can send us clear, detailed images, we can get a good sense of the job. However, for tricky angles or larger projects, a site visit is necessary to capture all the details and provide an accurate quote.
Honestly, we’re usually cautious about quoting over the phone. Tree removal isn’t a one-size-fits-all situation, so we prefer to assess the job in person to ensure our quote is accurate and fair—completely free and without obligation. If you really want a rough estimate over the phone, feel free to chat with our team, and we’ll see what we can do.
With our team constantly on the road across a wide area, we might just be in your neighbourhood when you call. Our scheduling covers Canberra to the Central Coast efficiently, focusing on different areas each day. If luck’s on your side, we could be giving you a quote sooner than you expect!
Most jobs are completed within 7 to 14 days, and we guarantee you won’t be left waiting more than 30 days. We understand you have a lot going on, so we work with your schedule to address your tree issues with minimal disruption.
More Info About Insurance Coverage & Our Team of Arborists
Absolutely! You can relax knowing we’re fully insured for your peace of mind. We carry comprehensive insurance, including public liability, workers’ compensation, and professional indemnity, along with coverage for all our vehicles and equipment.
Definitely! Our team isn’t just experienced; they’re also well-educated. All our arborists have completed rigorous apprenticeships, ensuring they deliver the high-quality service you expect and deserve.
Here’s the scoop: a qualified arborist has at least three years of hands-on experience, backed by extensive training under seasoned professionals. This isn’t just about tree removal or pruning; it’s about doing it safely and expertly to minimise risks to you and your property. On the other hand, an unqualified arborist or tree lopper might be self-taught and underinsured, which can increase risks. Choosing a qualified professional means prioritising safety.
It certainly is! Tree lopping and logging are among the most hazardous jobs, with statistics from 2020 showing 135 fatalities per 100,000 workers globally. We take this very seriously. Our approach to risk management is stringent, and we strive for zero injuries or incidents. Our team is like family, and their safety, along with yours, is our top priority.
How to Go About Getting Council Approval
Thinking about cutting down a tree that’s on your neighbour’s land? You’ll need to have a chat with them first and possibly check in with the council, especially if the tree is protected. If the tree is easily accessible from your side, you might not need your neighbour’s approval, but we highly recommend keeping the lines of communication open.
If your neighbour is refusing to address a tree that poses a clear danger, your first step should be to contact your local council. If that doesn’t lead to a resolution, the next call should be to a Cert 5 arborist. They can advise you on whether you have a case worth pursuing in court.
Whether or not you need council approval before removing a tree depends on various factors. Avoid the guesswork by checking the council rules on our site. You can find the relevant information on our individual location pages here:
- Maitland
- Canberra
- Lake Macquarie
- Port Stephens
- Central Coast
f a storm has put your tree in a risky position, you might be able to bypass council approval in some cases. Still, we highly advise reaching out to a qualified arborist for a thorough evaluation. This is the best way to ensure everything is managed safely and correctly.
Let’s Talk About Safety
Our team’s safety is crucial to us—it’s a core part of our daily operations and even influences our quotes. We don’t just talk about safety – we make it a priority. Before anyone climbs a tree or uses a chainsaw, we thoroughly assess the job’s risks and develop strategies to mitigate them. Our commitment to a safety-first culture includes regular training sessions and adherence to ISO safety standards because we aim for zero incidents and injuries.
Want a Job in Canberra? Employment Opportunities
We’re always on the lookout for people who have the right mix of skills and personality to fit in with our team. If you bring the right attitude and expertise, we’re likely to find the perfect position for you.
Your pay with us depends on your skills, work ethic, and leadership abilities. We offer competitive wages ranging from $17 to $65 per hour, covering roles from apprentices to management, based on what you bring to the team.
Definitely! With projects across New South Wales, there are plenty of opportunities for overtime. If you’re keen to boost your earnings, we can accommodate additional hours.
Fostering a positive workplace culture is crucial for us. We strive to create an environment where our team enjoys coming to work, feels empowered, and thrives. We take pride in continually improving and nurturing this atmosphere.
Get a Free Quote Fast
Expect a quick reply from our friendly team. You’ll usually hear back from someone before the day is over.
